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Hospital Policies

Appointment Policy

To allow ample time for all of our patients and scheduled surgical procedures, we ask that when possible, an appointment is requested in advance.

However, we understand that life doesn't always adhere to a set schedule and we happily accept walk-ins as needed. While we do our best to work in walk-ins as quickly as possible, we do ask your understanding that they will be seen as time permits and that emergency cases will always receive first priority.

Patient Arrival Policy

For the protection of our patients and clients, we ask that all dogs brought into the clinic be kept securely on a leash while in our waiting area and exam rooms. All cats must arrive in a secure cat carrier or on a leash.


Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.

VISA MasterCard Discover American Express


CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.


ScratchPay offers financing options ranging from $200 - $10,000. Visit or text PAY to 213-296-0817 to apply.

Pet Insurance

Why Pet Insurance Matters

Pet insurance affords you the opportunity to have financial peace of mind, worrying less about finances when already faced with concern over the care of your furry loved ones. Pet insurance is very straightforward and much less complicated than human health insurance. A claim along with an invoice is submitted and the pet insurance will reimburse you according to your plan's percentage and deductible. Pet insurance can be used in any veterinary hospital without referrals or pre-approvals! Finding the Right Pet Insurance The best time to ensure your pet is before the unexpected happens. Waiting until after an illness or accident occurs will leave your pet without the option for coverage. Some top-rated pet insurance companies are Nationwide and Trupanion. Our staff at Lake Crest Animal Clinic is happy to help provide you with further information as well as brochures.